FAQs

Questions That Are Frequently Asked, And Their Answers

 

Payment

We work with PayPal and Wix payments. 

 

How to Order 

Simply enter the quantity of the items you want to order and click on the "Add to Cart" button found with each item.

 

Reviewing/Modifying Items in your Shopping Cart

You can check your shopping cart anytime and modify its contents by clicking on the "Check Out" link at the top of all the pages.

 

Checking Out

You can check out your shopping cart anytime by clicking on the cart icon link at the top right of the pages.

 

E-Mail Confirmation

You will receive an automatically generated e-mail confirmation of your order. Please note, if you have incorrectly input your e-mail address on the order form, you will not receive this confirmation, and we will not be able to personally e-mail you. However, this will not affect your order - we will still receive your order information. If you haven't received an auto confirmation within a few hours, you may want to contact us with your proper email address and reference your order number.

 

Sales Terms and Restrictions

Caribbean Craft reserves the right to accept or reject any and all orders, regardless of the manner in which the order is made. We reserve the right to refuse to sell or ship merchandise to anyone.

 

General Shipping Information

Shipping is done through DHL directly from Haiti.

 

Returns and Guarantee

Our products are guaranteed without defects. We inspect every items in our warehouse for bad paint, chipping, etc. Note that the colors of our products can vary as they are individually made and because of the limitations of the computer monitors. Do not rely on the colors shown in your monitor to order. Caribbean Craft offers a guarantee policy of 15 days after reception on any items found defective provided it is returned in its original intact shrink wrap plastic and cardboard backing (please inspect the items meticulously before taking it out of the plastic), and that the box in which the product has been sent is not damaged: Caribbean Craft is not responsible for lost shipments or damages that occurs during shipping. In case of returns please email us prior to sending the products back to obtain a Return Authorization Number and an address to send the item back. Failure to do so will result in a 30% restocking fee.

 

Lost Shipments / Damages in Shipment

All goods are shipped by DHL Haiti. Caribbean Craft is not responsible for lost shipments or damage that occurs during shipping. As soon as you realize the shipment may have been lost, email us at so we can begin tracking action. If shipping damage occurs, please take the following ac tion: 1. Do not accept a visually damaged product until the person making the delivery has endorsed the bill of lading with a statement for the extent of the damage. 2. If damage is found after unpacking, retain all packing material and immediately request the carrier to arrange for inspection.

 

Web Site Errors or problems

Although we make every effort to keep our website error-free, occasionally mistakes happen. We reserve the right to correct these errors and apologize for any inconvenience. If you see an error or encounter any problems during your visit, please e-mail us.

 

Physical Address

Caribbean Craft

4000 Hollywood Blvd, Suite 555-South, Hollywood, FL 33021

US:(347) 414-9636 | (347) 410-9636

Haiti:+509 2813-1601 |+509 3477-9636

Monday to Friday, 10:00AM - 3:00PM EST.