FAQ

 

Payment

We work exclusively with Paypal. If you do not have a Paypal account you will be asked to create one to pay using your debit or credit card. Once Paypal sends us a confirmation that the payment was made we will start processing your order.

Browser Security

You will be taken to the secure website of Paypal for final processing of your order where your credit card information will be encrypted. Depending on your version of browser, you will see a lock or key in the status bar at the bottom of the browser window.

How to Order

Simply enter the quantity of the items you want to order, and click on the "Add to Order" button found with each item. You can order additional products on the same page each time you click the order button, and continue shopping for items on other pages.


Reviewing/Modifying Items in your Shopping Cart 

You can check your shopping cart anytime and modify it's contents by clicking on the "Check Out" link at the top of all the pages.


Checking Out
You can check out your shopping cart anytime by clicking on the "Check Out" link at the top of the pages. 

E-Mail Confirmation

You will receive an automatically generated e-mail confirmation of your order. Please note, if you have incorrectly input your e-mail address on the order form, you will not receive this confirmation, and we will not be able to personally e-mail you. However, this will not affect your order - we will still receive your order information. If you haven't received an auto confirmation within a few hours, you may want to contact us with your proper email address and reference your order number.

Sales Terms and Restrictions

Caribbean Craft reserves the right to accept or reject any and all orders, regardless of the manner in which the order is made. We reserve the right to refuse to sell or ship merchandise to anyone.

General Shipping Information

Shipping Cost is automatically calculated using UPS from Miami, FL

Caribbean Craft does not stock the products. Our artisans start handcrafting them when the order is received. We ship all orders from Haiti by container. It may take several days for them to arrive in our warehouse in Miami, Florida. Once there the orders are sent by USPS to their final destination. Please allow 4 to 8 weeks for your order to arrive.

Returns and Guarantee

Our products are guaranteed without defects. We inspect every items in our warehouse for bad paint, chipping, etc. Note that the colors of our products can vary as they are individually made and because of the limitations of the computer monitors. Do not rely on the colors shown in your monitor to order. Caribbean Craft offers a guarantee policy of 15 days after reception on any items found defective provided it is returned in it's original intact shrink wrap plastic and cardboard backing (please inspect the items meticulously before taking it out of the plastic) , and that the box in which the product has been sent is not damaged : Caribbean Craft is not responsible for lost shipments or damages that occurs during shipping.

In case of returns please email us prior to sending the products back to obtain a Return Authorization Number and an address to send the item back. Failure to do so will result in a 30% restocking fee.


Lost Shipments / Damages in Shipment

All goods are shipped FOB Miami by UPS. Caribbean Craft is not responsible for lost shipments or damage that occurs during shipping.

As soon as you realize the shipment may have been lost, email us at so we can begin tracking action.

If shipping damage occurs, please take the following action:

  1. Do not accept a visually damaged product until the person making the delivery has endorsed the bill of lading with a statement for the extent of the damage.

  2. If damage is found after unpacking, retain all packing material and immediately request the carrier to arrange for inspection.

Web Site Errors or problems

Although we make every effort to keep our web site error-free, occasionally mistakes happen. We reserve the right to correct these errors and apologize for any inconvenience. If you see an error or encounter any problems during your visit, please e-mail us

Physical Address

Caribbean Craft
18 Avenue Mais Gate
P.O. Box 2049
Port-au-Prince
Haiti, West Indies

Telephone :
+509 2813 1601 
US Skype Telephone:
+1 (347) 410-9636

Monday to Friday, 10:00AM - 2:00PM EST